Monday, January 20, 2003

Magazine Subscription Problems

There is something wrong with how magazine subscriptions are handled. I am much to blame because I often forget things. However, there still seems to be a pattern of indifference to service that I find worrisome.The fact that I am now catching these errors indicates my recovery is going well. Here are some of the facts we dug up this afternoon:

May '99 Paid the Consumer Reports for one year
December '99 Paid Consumer Reports for a five year subscription (I had forgotten about the May '99 check)
About 2 or 3 years ago, stoped receiving the magazine. By that time, had forgotten that the subscription should run through April 2006
Oct 02 Paid Consumer Reports for one year's membership (completely forgot about the other subscriptions)
Jan 03 received a renewal notice (after receiving only three issues - so far)
Called them today to find out what happened to the 1999 subscriptions (they had no records), and had to fax them copies of the two cancelled 1999 checks.

Last year, paid PC World for one year's subscription. A month later, paid another of their bills (they tend to send quite a few).

July '02 I apparently qualified for two free subscriptions, so I choose ESPN the Magazine and Money. To date, Have not received any issues.

Oct '02, forgot about the free offers, and subscribed and paid for one year of ESPN the Magazine.

Oct 02 subscribed and paid for Dog Fancy, Cat Fancy and Car & Driver. So far, I have not received a single issue, BUT have received a renewal notice from Car&Driver.

October 2002, I subscribed to and paid for Writer's Digest and have not received any magazine, yet.

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